At M & F Corporation, we are committed to customer satisfaction and service excellence. This Return and Re-Issue Policy outlines the terms and procedures for returning products or requesting re-issuance of services, where applicable.
1. Import Goods – Return Policy
Eligibility for Return:
Returns are only accepted if the product is:
Defective or damaged upon delivery
Incorrect as per the purchase order
Return Conditions:
Must be reported within 3 working days of delivery
Product must be unused and in original packaging
Proof of purchase is required
Return Process:
Please contact our support team with details and supporting photos. Once approved, return logistics will be coordinated.
Non-Returnable Items:
Custom-ordered items, perishable goods, or items marked as non-returnable are not eligible for return.
2. Tour & Travel – Re-Issue / Rescheduling Policy
Ticket Re-Issue:
Subject to airline or travel partner rules
Fare differences and reissue charges apply
Requests must be made at least 72 hours before the scheduled departure
Tour Package Modifications:
Date changes allowed based on availability and partner terms
Additional charges may apply depending on season or policy
Non-Reissuable Services:
Visa fees, insurance, and confirmed hotel bookings are typically non-refundable or non-changeable after confirmation.
3. Water Supply – Return & Replacement
Return Eligibility:
Damaged bottles or contaminated water must be reported within 24 hours of delivery
Must be returned with the seal intact (if unopened)
Re-Delivery / Replacement:
Replacement will be arranged free of charge if the issue is verified
Refunds or credits may be issued upon customer request
4. Construction / Contract Services – Rework Policy
Scope of Rework:
Applicable only in cases of deviation from agreed specifications
Must be reported during project handover or within the warranty/defect liability period
Exclusions:
Damages due to external factors or client modifications are not covered
Changes beyond original agreement will be treated as variations and billed accordingly
5. General Conditions
All return or reissue requests must be submitted in writing to:
M & F Corporation reserves the right to reject any claim that does not meet the conditions stated above.
Contact Us
If you have any questions regarding this policy or need support, feel free to reach out:
M & F Corporation
